Our Process

A common misconception about the making of our cards is that we use a simple online translator to copy and paste. However, we take our cards and proper translation seriously because some online translators are not 100% accurate, especially when it comes to dialect and service industry lingo or slang.

We’ve consulted with over 1,700 industry professionals and community members to put our cards together. With chefs, food service staff, editors, proofreaders and translators all providing their experience and expertise to ensure that our cards are effective and accurate. 

As much as we're proud of our products, it's the process that goes into them that we pay a great deal of attention to. We strive for three key goals with every single card. They need to be:

- Accurate
- Professional
- Effective

We'll walk you through how we achieve each of these goals with our dietary cards.

Step 1
Accuracy

This process started well in advance of our cards ever being publicly available. After a thorough design thinking process where we consulted with nearly 2,000 stakeholders we finalized the content of our cards. At this stage we embarked on a 3-tiered process to ensure the accuracy of all translations. This includes:

Translations performed by professional translators

Proofreading performed by professional proofreaders

Final review performed by native speakers

Step 2:
Professionalism

We use a top-of-the-line plastic card printer to make our dietary cards. Our research told us that restaurant staff take a diner's request most seriously when presented in a professional manner. 

We don't offer laminated cards for this reason and believe that when you take your dietary restrictions seriously, others will too.

Step 3:
Efficacy

Our team creates every single card in-house to ensure it meets our quality control objectives. This includes:

- Design and layout of cards and information
- Ensuring the correct translations (language and allergen) are used
- Overall print quality

Our team "gets" it because we are affected by food allergy, celiac disease and EoE together. 

We use the cards for ourselves and our families, and are happy to provide them to you and your loved ones. We recognize the responsibility and take our process very seriously to ensure we provide superior products that will help you enjoy food with greater peace of mind.

If you have any questions about our process, or would like to assist as a native speaker reviewer for upcoming updates, we'd love to hear from you!

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