The good news is that we run a fine-tuned operation, and shipped your order within 1-3 days of receiving it. No exceptions.

But some things are beyond our control and we appreciate your understand, and are happy to work with you to find a solution!

Delays often happen with USPS and Royal Mail, but if it's taking an usually long time, there might be a bigger issue such as:

- Wrong address submitted at checkout.

- Lost by mail courier

In these cases, we are happy to make things right by either sending you another package, or a digital card to print at home.

Alterations to our Customized/Preset Card format cannot be tailored as we feel that consistency of card format better ensures more precise translation.

We're unable to add statements such as "I can eat" or changing any other elements of our card wording.

Yes! Our customized cards allow you to choose from 500 available allergens. We limit 15 allergens per card for the space of readability.

Yes, please let us know! We want to continually improve our offering.

However, we have a very strict translation/review process, meaning that approximately once a year we make new translations available.

We do not have translators in-house, and cannot accommodate custom orders beyond what's currently listed on our website.

Our printable card files "play nice" with most printers, but occassionally they might print across a full screen.

Please try printing from a computer instead of a smartphone.

If this doesn't work, try adjusting the "settings" when printing by looking at the "scale" section.

If this doesn't work, please feel free to contact us and we can template it as a locked PDF file that will print perfectly.

Please contact our customer support as soon as possible to let them know about the error.

Typically our cards are created within one day of order. In this case, we will ask you to reorder.