Emailed Digital Card

✓ Accuracy is #1

Our rigorous 3-tiered translation process ensures your message is exact and understood.

The three tiers:

• Professional translation performed by professional translators
• Expert proofreading performed by professional proofreaders
• Native-speaker review as the final check

Every card is prepared through our human-first, 3-tier process, so your message is exact and understood.

✓ High Quality Plastic

An Equal Eats plastic card is the size of a credit-card, double-sided and made of durable plastic. It will last for years in your wallet or passport case.

✓ Loved by Restaurants

Use confidently knowing that restaurant staff truly appreciate seeing your dietary needs in writing. Wait staff can take the card straight to the chef or kitchen so nothing is lost in translation.

Note: We ship worldwide, with customs and duties collected on sales outside of the United Kingdom, United States, Canada, Australia and New Zealand.

When can I expect my card?

• U.S. orders: within 6-8 business days of ordering.
• U.K. orders: within 5-7 business days of ordering.
  
• EU orders: 10-14 business days.
• Canada orders: within 4-10 business days of ordering.
• Australia & New Zealand orders: within 15-25 business days of ordering
• Global Orders: within 15-25 business days of ordering

What should I do if I need a card before then?

• Order a printable card to download and print at home.
• Use our app available to download for Apple iOS and Android

How much does shipping cost?

• Free standard delivery to: US/UK/CA/AU/NZ with purchases over $25
• All other rates available at checkout
• Paid Express and Tracked options available at checkout (*no shipping at weekends)
• For global orders, taxes and duties are collected at checkout

Where are cards shipped from?

• Maryland, USA
• Ohio, USA
  
• Oshawa, Canada
• Hampshire, U.K.
  

Will I receive a tracking number?

• U.K. Orders: No. We use Royal Mail 2nd Class, no tracking. Tracking # provided for express orders.
• U.S. Orders: We use USPS tracked package.
  
• Canada Orders: No. We use Canada Post Lettermail, no tracking. Tracking # provided for Canada Post Regular Parcel option.
• Global Orders: a tracking number will be provided.

Do have a return policy?

• Refunds will be provided for any reason related to dissatisfaction of card content within 30 days of purchase.

Can I cancel my order?

• Yes! Mistakes happen, but please try to notify us within 24 hours.

Disclaimer:
We pride ourselves on establishing a process that strives for high product quality and translation accuracy. However, due to factors such as different dialects, and unknown foods abroad, food translation is not an exact science. We have life-threatening food allergies too and have created our products in good faith to help our community eat safer. Please read our full disclaimer statement.