Delivery & returns

Shipping Info

We ship worldwide, with customs and duties payable on sales outside of the United States, United Kingdom, Canada, Australia and New Zealand.

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Delivery times, costs & tracking

When can I expect my card?

  • US orders: within 6-8 business days of ordering.
  • UK orders: within 5-7 business days of ordering.
  • Canada orders: within 4-10 business days of ordering.
  • EU orders: 10-14 business days.
  • Australia and New Zealand orders: within 15-25 business days of ordering.
  • Global orders: within 15-25 business days of ordering.

How much does shipping cost?

  • Free standard delivery to: US / UK / Canada / Australia / New Zealand with purchases over $25
  • All other rates available at checkout
  • Paid Express and Tracked options available at checkout where offered (*no shipping at weekends)
  • For global orders, taxes and duties are payable at checkout

Will I receive a tracking number?

  • US orders: We use USPS tracked package.
  • UK orders: No tracking. UK shipping is Royal Mail 2nd Class or Royal Mail 1st Class.
  • Canada orders: No. We use Canada Post Lettermail, no tracking. Tracking is provided for the Canada Post Regular Parcel option.
  • EU and Global orders: a tracking number will be provided.

Where are cards shipped from?

  • Maryland, USA
  • Ohio, USA
  • Hampshire, UK
  • Oshawa, Canada
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What should I do if I need a card before then?

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Returns & cancellations

Do you have a return policy?

  • Refunds will be provided for any reason related to dissatisfaction of card content within 30 days of purchase.

Can I cancel my order?

  • Yes! Mistakes happen, but please try to notify us within 24 hours.
Disclaimer

We pride ourselves on establishing a process that strives for high product quality and translation accuracy. However, due to factors such as different dialects, and unknown foods abroad, food translation is not an exact science. We have life-threatening food allergies too and have created our products in good faith to help our community eat safer. Please read our full disclaimer statement.